Return Window

Customers may submit return requests within 30 days after your order is marked as delivered. Please contact our support team before sending back any goods. We will review your request, verify return eligibility, and provide appropriate return guidance.

Return Eligibility

Except for items that arrive defective, damaged or wrongly delivered, or that qualify for return under mandatory legal provisions, returned merchandise must remain unused, unworn, unwashed, unaltered and in its original condition. All included components, accessories, instruction booklets, product documentation and original packaging must be sent back together with the item. Proof of purchase is required for every return request.

Non‑Returnable Items

Some products cannot be returned for health‑safety, personalization, hygiene or product‑integrity reasons. Non‑returnable goods include, but are not limited to, personalized or custom‑made items, opened hygiene‑sensitive products, gift cards, final‑sale items and products expressly marked non‑returnable. Any applicable exclusions will be shown on the product page or communicated to you before your return is approved.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your purchases promptly upon delivery. Contact us right away if you receive broken, faulty, incorrect or incomplete items. To speed up the review, provide your order number along with clear photos of the product, outer packaging and shipping label. We will assess the materials you submit and, once your claim is confirmed valid, offer appropriate remedies in accordance with applicable laws and store policies.

Return Shipping

Buyers generally bear return shipping costs for preference‑based returns, such as change‑of‑mind, wrong selection or other reasons not caused by our error. If LEEPLLS confirms an item was defective, damaged or wrongly dispatched, we will provide suitable solutions along with return or handling instructions. Original shipping charges are non‑refundable unless required by law or explicitly stated otherwise.

Refunds

Approved refunds will be issued to your original payment method after we receive and inspect the returned parcel. Refund processing times vary depending on your payment provider, card‑issuing bank or relevant financial institution. Where legally permitted, deductions may apply for missing parts, excessive wear, damage, alteration or loss of value of the returned item.

Exchanges

Exchange availability depends on real‑time stock status. In many cases, the fastest option is to return your eligible item and place a new order after your return request is approved.

Order Cancellations

Cancellation requests should be submitted as soon as possible after checkout. We cannot guarantee order cancellation once your order has entered processing, fulfilment, packing or shipping stages.

Contact Us

If you have any questions about returns, exchanges, cancellations or refunds, please email service@leeplls.com.